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Frequently asked questions
- 01Currently only within the Canterbury region! Our large items require us to set them up and we have a 3 day hire period for other items. If your event is outside of Canterbury and you do require some of our larger items etc, then please email us and we can quote you on the cost for us to deliver and pick up.
- 02Certainly! Email us and we can set up a 'Free' time that works for us both for you to view our items.
- 03Yes, depending on the event and size I can offer a service to help set up. Please email us for a quote.
- 04The price you pay is for the items being used for 1 day only. The hire period is for 3 days which includes pickup and return to us. Pricing is based on using the product for one day. If you are wanting to hire our products for extra days this will be at 50% of the total hire cost. Items returned after the 3 day hire without notifying us may may result in your bond not being returned.
- 05No, we welcome any bookings!
- 06For large items we suggest a minimum of 6 months before your event to avoid the items being booked by someone else. For signs, we require a minimum of a weeks notice so that we can receive payment and then have it ready in time for your event.
- 07Yes we require a bond! This bond is refunded after the items have either been returned or picked up. $20 - Small items $50 - Medium items $100 - Large items When cancelling your booking this bond is non refundable due to this being a potential loss of another booking. This also covers the time taken on replying to emails, answering questions, entering details into our booking system etc.
- 08Save items to your wish list and then you can then submit your wishlist and hire date to us. We will then email you back with a quote and confirm if your date is available. Your quote does not reserve any items for you. For all bookings we require 50% deposit to lock in your date.
- 09The balance of your booking is due no later than 30 days prior to your booking start date.
- 10If you cancel your booking within the 30 days leading up to the event, there will be no refund. Booking fees are non-transferable, meaning they can not be transferred to another booking or held as a credit.
- 11Small orders are available for collection – this includes table decor, linens, easels, signs and other small décor items. Transportation of our items must be in a secured covered vehicle or trailer. We can also deliver anything for a delivery fee, to cover our petrol and time! Our Marquee lights, Doors and Arch Backdrops will require delivery and collection by our team as these are more fragile. Please contact us for delivery costs.
- 12Please return it to the location where you picked the items up from, unless you have paid for delivery/pick up fee then we will collect. We can also pick up for a delivery fee, to cover our petrol and time! Apart from our napkins please make sure they are returned in the condition they were in when collected otherwise a fee may be charged. Hire of our carpet may require a cleaning fee - contact us for further info.
- 13When hiring from us, we expect full payment of the cost of the item if damaged, lost or broken. You agree to these terms and this is legally binding (mentioned in our terms and conditions).
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